Shipping and Delivery
Place your order Monday through Friday and we’ll aim to dispatch it the same day, or the day after. Orders placed on a weekend or public holiday will be picked up by the courier on the next business day.
Deliveries within NZ have a shipping fee of $6, excluding Rural Delivery (extra $5 surcharge) and Waiheke Island (extra $15 surcharge). Please note, we do not deliver to PO Boxes, only street addresses.
We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey.
New Zealand Orders
Our Couriers deliver to major towns and cities, next business day or day after within the North Island and within two business days or the day after to the South Island (Rural deliveries can take up to an extra 24 to 72 hours).
Unfortunately we are unable to ship internationally at this time.
Damaged or missing items
Please check your order when received and contact us immediately if the item is defective, or if you received the wrong item so we can sort it out for you.
If your item was delivered damaged, please contact us at email@example.com and attach a photo of the damaged product and the box that it came in. We can then arrange to have the product
collected and replaced.
If your package is missing, please contact us at firstname.lastname@example.org and we will try and track it through our shipping provider. You can speed up the process by contacting the courier directly (using the shipping information we send you when the parcel is picked up from us).
- what information we may collect about you and how we store that information;
- how we will use and store information we collect about you;
- whether we will disclose your details to anyone else;
- your choices regarding the personal information you provide to us; and
Please note that New Zealand's Privacy Laws may differ from your home country's privacy laws.
The information we collect
We may collect information about you (such as your name, address, telephone number, e-mail address, etc.) through:
- you contacting us directly;
- providing goods or services to you (where relevant);
- you filling out a form on our website, including a 'contact us' form.
If you enter your contact details in one of our online forms, we may use this information to contact you even if you don't 'send' or 'submit' the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.
We automatically collect certain non-personally identifiable information when you visit our website (such as the type of browser you are using, the type of operating system you are using, and the domain name of your internet service provider).
How we use this information
We will use your personal information for a number of purposes including the following:
- in relation to any correspondence you have entered into with us;
- to provide any goods or services to you (where relevant);
- for internal administration purposes;
- for marketing purposes where you have specifically consented to receive marketing communications from us (see below);
- to provide you with information about our activities or online content you have agreed to receive;
- to personalise the way our content is presented to you;
- to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries.
We use non-personally identifiable information to analyse usage of our website (such as aggregated information on the pages visited by our users), which allows us to improve the design and content of our site. Any data gathered will be shared, if appropriate, with any third parties who provide services to us or on our behalf.
Will I be contacted for marketing purposes?
We will only contact you for marketing purposes where you have provided us with your consent to do so. You can opt out of receiving electronic marketing messages at any time by contacting us, or by using the unsubscribe facility contained in the relevant messages.
Sharing and disclosure of personal information
We will only use your information for the purposes for which it was obtained. We may share your personal information with any of the following: other entities in our group, our professional advisors, legal tribunals and courts, and any of our third party service providers (including web services and cloud storage/hosting providers) where that disclosure is reasonably required to fulfil any purpose for which your personal information was collected.
We may also disclose personal information where:
- we are required to do so by law;
- you have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
- we are otherwise permitted to do so under Privacy Laws.
For the purposes set out above we may transfer personal information to parties located in other countries (some of which may not have an equivalent level of data protection laws as those in New Zealand). Before transferring any personal information to an overseas recipient, we take steps that are reasonable in the circumstances to ensure the overseas recipient complies with the principles contained in New Zealand Privacy Laws or is bound by a substantially similar privacy scheme unless you consent to the disclosure or it is otherwise required or permitted by law.
Security of information
We hold personal information in accordance with Privacy Laws.
We are committed to keeping personal information secure. We will use all reasonable precautions to protect personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
We cannot guarantee the privacy of personal information that you transmit over the internet or that may be collectable in transit by others (including contractors who provide services to us).
How you can access or correct your personal information
You have a right to request access to, and correction of, personal information we hold about you by contacting us at the details in the 'Contact Us' section below. Your request will be dealt with in accordance with Privacy Laws.
The accuracy of the information we hold about you is important. Please advise us if your personal information changes to help in ensuring that the information we hold is up to date, complete and relevant.
Collection of information by others
Our Website contains links to other sites and you should consult the other sites' privacy notices. Their information practices may be different than ours and we have no control over information that is submitted to, or collected by, these third parties. We cannot accept any responsibility or liability for the privacy practices of third party websites and your use of those websites is at your own risk.
Other cookies and authentication tokens may be used to help us tailor services or to deliver information to you that may be more relevant or interesting to you. We may use automated devices and applications to evaluate usage of our website. We use these tools to help us improve our website's performance and user experiences.
If you choose to disable or block cookies, parts of our website may not function as intended, or at all. Cookies can be disabled or blocked through your browser settings.
Terms & Conditions
This page (together with the documents referred to on it) tells you the terms on which you may use our website www.thejellyologist.com (Website) (Terms). Use of our Website includes accessing, browsing, or registering to use our Website.
The Website is operated by Wobblinc Ltd (we, us, or our). We are a limited liability company incorporated in New Zealand under company number 7074533 and have our registered office at 336 Pt Chevalier Road, Pt Chevalier, Auckland 1022, New Zealand.
By using our Website, you confirm that you accept these Terms and that you agree to abide by them. We reserve the right to change the Terms without advance notice by posting new Terms on our Website. If you do not agree to these Terms, please refrain from using our Website. Please check this page from time to time to take notice of any changes we make to the Terms.
If you have any questions, please contact email@example.com.
1 Accessing our Website
1.1 Access to our Website is on a temporary basis, and we may amend the information on, or withdraw or suspend access to, our Website and/or the services on our Website without notice.
1.2 You are responsible for arranging your own access to our Website and for ensuring that anyone that accesses our Website through your internet connection is aware of and complies with these Terms. You must not use any part of the materials on our Website for commercial purposes.
1.3 You may print one copy and download extracts of any pages from our Website for personal reference only. You must not modify the hard or soft copies of any materials you have printed or downloaded from our Website. You must not use any illustrations, photographs, video or audio sequences or any graphics from our Website without the accompanying text and without acknowledging the source of them.
1.5 You must not attempt to gain unauthorised access to the server on which our Website is stored or any server, computer or database connected to our Website.
2 Prohibited uses
2.1 You may use our Website only for lawful purposes and not in any way that breaches any applicable law or regulation. In addition, you may not use our Website:
2.1.1 for harming or attempting to harm any individual;
2.1.2 to send, receive, upload, download, use or re-use any material which does not comply with the standards set out in section 3.2 below;
2.1.3 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and
2.1.4 to create liability for or cause damage to us in any way.
2.2 You will not reproduce, duplicate, copy or resell our Website (or part of it) in breach of any of the provisions in these Terms and will not access, interfere with, damage or disrupt any part of our Website or any equipment or network on which our Website is stored or any software used in the provision of our Website.
3 Uploading material to our Website
3.1 If a feature allows you to upload material to our Website, or make contact with other users of our Website, then any contribution that you make must be accurate (where it states facts), genuinely held (where it states opinions) and comply with applicable law in New Zealand and in any country from which it is posted.
3.2 You must not upload anything to our Website which:
3.2.1 contains defamatory, obscene, offensive, hateful, or inflammatory, violent or sexually explicit material;
3.2.2 promotes discrimination;
3.2.3 infringes any intellectual property rights or is in breach of any obligation owed to a third party;
3.2.4 is false, inaccurate or misleading;
3.2.5 is (or could considered to be) threatening, cause annoyance, harassment, distress, embarrassment, alarm, inconvenience or needless anxiety to any other person or invade another’s privacy, or
3.2.6 be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they come from us.
3.3 We have the right to use, copy, distribute and disclose to third parties any material that you upload to our Website for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material uploaded by you constitutes a violation or breach of their rights.
3.4 We will not be responsible for the content or accuracy of any materials posted by you or any other user of our Website and we have the right to remove any material or posting you make on our Website.
4 Linking to our Website and framing
4.1 Our Website must not be framed on any other Website. You may link to our home page only, from a Website owned by you and that complies with the standards set out in 3.2, provided you do so legally. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists and any link must not damage our reputation or exploit it.
4.2 We reserve the right to withdraw this permission without notice.
5 Our liability
5.1 The materials posted on our Website are not intended to amount to advice on which you can rely. To the extent permitted by law, we disclaim all liability and responsibility arising from any reliance placed by anyone on such materials.
5.2 The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy, availability or completeness. To the extent permitted by law, we expressly exclude:
5.2.1 all conditions, warranties and other terms which might otherwise be implied by law;
5.2.2 any liability whatsoever incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
(a) any indirect or consequential loss or damage; and
(b) loss of data, anticipated savings, profits, contracts, business (or business opportunity), income, revenue, goodwill, reputation, or wasted management time.
5.3 Nothing in these Terms excludes or limits our liability which cannot be excluded or limited under applicable law.
5.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
6 Intellectual Property Rights
6.1 'The Jellyologist' is our trademark. We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. Those works are protected by copyright laws and by treaties around the world. All such rights are reserved.
6.2 Our status (and that of any contributors) as author of material on our Website must be acknowledged.
7 Viruses and other offences
7.1 You must not misuse our Website by knowingly or recklessly introducing viruses or other material which is malicious, harmful or which disrupt the current operation of our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.
8 Suspension and termination
8.1 We will determine, in our sole discretion, whether there has been a breach of these Terms by you and, in such cases, we may take such action as we deem appropriate, including without limitation:
8.1.1 withdrawal of your right to use our Website;
8.1.2 removal of any material uploaded by you to our Website;
8.1.3 legal proceedings or legal action against you; and/or
8.1.4 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
8.2 We exclude liability for actions taken in response to breaches of these Terms.
9 Jurisdiction and Applicable Law
9.1 These Terms and the use of our Website are governed by the law of New Zealand. You submit to the exclusive jurisdiction of the courts of New Zealand.